Compassionate and empathetic - Universal



American, Alan Himes, 70, racked up the medical bills when he was hospitalised at Abu Dhabi’s Universal Hospital with a broken back last year (2016). After receiving regular therapy and treatment for the pain, he was discharged after more than three months, but could not find the means to pay the hospital.


Dr Shabeer Nellikode, managing director at the Hospital, said the bills had been written off as a humanitarian gesture.  “We diagnosed and treated the gentleman’s spinal fracture last year, and discharged him after assurances from a business partner that the payments would be made. Afterwards, we didn’t hear from the patient, and when we were recently informed about his situation, we felt it was only right to waive the bill,” he said.
"I am very grateful to Universal Hospital. They not only took good care of me during the 98 days that I spent with them and waived off the money I owed them, they also provided me with an economy class, one-way ticket to fly to Los Angeles,” said Himes.

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